Below are a few things that you should know before contacting us
Everyone is concerned about internet security these days, I know we are when we place internet orders. This is why we offer the choice of the world's two most secure payment processors to complete your transaction - WorldPay and PayPal. Both WorldPay and PayPal have fully tested our site and provide you with a 100% guarantee for your money whilst shopping on-line at www.Meanfellas.com
WorldPay is the internet division of Streamline, the credit card transaction provider owned by RBS and NatWest, and backed by American Express. By using WorldPay we are able to offer you the highest possible levels of security.
The other option is PayPal, something that you may well be familiar with. Again, as secure as any commercial site in the world and trusted by millions.
At NoFalseIdols WE NEVER SEE YOUR CREDIT CARD DETAILS, let alone store them. When you are ready to check-out you simply choose whether you want to use your credit card to pay via WorldPay or send funds from your PayPal account, and you are then taken to their secure payment area, so their is never any opportunity for your sensitive personal financial details to be stolen from our site. The only information we do keep about are your contact details - so that we can send you the T-shirts you have ordered and keep you up to date with the special offers regularly send our customers.
WHO ARE SRnR LTD
On your credit card/PayPal statement when you see a payment to SRnR Ltd, please don't panic - it is just our official company name
HOW CAN I GET HOLD OF YOU?
You can call us between 10:00 and 5:00 Monday to Friday on (+44) (0)1233 663524
But emailing us via the website is always the easiest and surest way as we often have the music up nice and loud and our ears are getting old so we might not hear you. We can still read emails though
ORDERING AND PAYMENT
You can order from NoFalseIdols and pay with a major credit card, via Worldpay/Streamline (part of NatWest Bank). This is the most secure way of processing credit card transaction on-line. At no point do we or anyone else ever see your credit card details.
We also accept UK cheques (no overseas cheques are ever accepted) made payable to “SRnR Ltd”. If you wish to pay by cheque please download and fill out the Cheque Payment form and send it to address shown.
Cheques must have the following information written on the reverse:
Any cheques received without this information will be destroyed, and the order will not be processed.
UK postal orders should be made payable to “SRnR Ltd”
International Money Orders obtained from your bank in UK STERLING ONLY and payable to “SRnR Ltd” will ONLY be accepted from EU countries, Switzerland, USA, Canada, Australia and New Zealand. There are NO EXCEPTIONS to this
Satisfaction is guaranteed, or we will refund your purchase (minus the shipping costs) provided your contact us within 21 days of your order date.
HOW MUCH IS SHIPPING
T-shirt orders are FREE FREE FREE FREE to wherever you are in the world
SHIPPING / POSTAGE
All UK orders are sent by 1st class mail. We do not offer a Recorded or Registered delivery service.
All orders from outside the UK are sent by Royal Mail Airmail. This is an UNTRACKED service. There is currently no cost effective way of tracking mail outside of the UK.
All orders are processed, custom printed and posted within 5 days of receipt of cleared payment. This means that in 95% of orders UK deliveries will be made within a week, and international orders within 10-14 days. However please allow up to 14 days in the UK and 21 days internationally.
If you are kept waiting longer than the suggested times, then please contact us.
HOW MUCH IS IT IN MY CURRENCY
Please check locally for the amount in your own currency, http://www.Travelex.com is a good place to look. However the credit card processor (PayPal or Worldpay) will work all this out for you and give you the price in your own currency at that day’s exchange rate. As you can not pay by any method other than credit card for international orders, this should be sufficient
DID MY ORDER GO THROUGH?
Probably. When you have successfully placed your order you will receive notification from both the credit card processor and from us. However this may take up to 24 hours to be received. There is also a chance that more over-zealous spam filters may have binned your confirmation, so please check in your spam or bulk email files. If you are concerned then you can contact us Monday to Friday 10:00 to 5:00 on (+44) (0) 1233 663524.
We do not currently offer a telesales option, however if you have a question regarding the site or your order then you can contact us on (+44) (0)1233 663524. This number is manned between 10:00 and 5:00 Monday to Friday (UK time)
WHAT'S THE QUALITY LIKE?
Fantastic, even if we do say it ourselves..... All Meanfellas T-shirts are printed onto quality branded heavyweight 100% cotton – usually Gildan for men's T-shirts and Fanshirt or Gildan for women's T-shirts or similar. We don’t use cheap boxy T-shirts that appear to have been designed to suit nobody. Images are applied either by hand screen printing for images or by using the very latest digital flex technology to ensure the best possible crisp lines for lettering
SIZING & FIT
We have a whole section dedicated to sizing, but please be realistic. We don’t know who you are, and won’t cast the first stone if you have been at the pies, so if you are an XL then order an XL, not a medium, and then blame us when it doesn’t fit – don’t laugh, it happens. In general the men's T-shirts are more generously cut, whilst women's are fitted and are therefore less forgiving (aren't we all at times?).
The T-shirt colour options are shown on each individual T-shirt page.
Although we can offer different coloured T-shirts, the colour of the print itself NEVER changes. If the T-shirt is printed in white, then it will have a white print regardless of the T-shirt colour chosen. Not only were they designed in that colour, but it is also not logistically viable to change the colour of a screen print for an individual shirt.
If you are adamant that you need a colour not offered, then please allow an extra 10 days for special order delivery.
We custom print every T-shirt to order, which means all T-shirts are always available in all sizes. So please do not email us asking if we have your size in stock, as we will just tell you the same thing again. We do keep large stocks of blank T-shirts and have new ones delivered twice a week.
Sorry, we are not set up to do custom orders, but there are plenty of companies that do. Neither will we print on a T-shirt supplied by you – misprints happen and we don’t want to upset you by ruining your shirt.
Please email for wholesale details. Please do not ask for a ‘free sample’ on the premise that you 'might' be interested in a bulk order. If you want a sample then you can buy a T-shirt and we will refund you the cost when your order is completed.