Quality Hand Printed T-Shirts

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FAQ

BELOW ARE A FEW THINGS THAT YOU SHOULD KNOW BEFORE CONTACTING US

IMPORTANT - WE ARE 100% UN-OFFICIAL

WE WANT TO MAKE IT REALLY CLEAR THAT WE ARE 100% UN-OFFICIAL. I KNOW IT IS REALLY OBVIOUS, BUT WE DO NEED TO MAKE SURE. THE SUBJECTS FEATURED DO NOT ENDORSE US, NOR DO WE CLAIM THAT THEY DO. WE ARE FANS CREATING QUALITY UNIQUE ARTWORK T-SHIRTS FOR OTHER FANS. THEREFORE IF YOU WERE LOOKING FOR AN OFFICIAL LICENSED T-SHIRT, YOU WILL NEED TO LOOK ELSEWHERE FOR THE MAINSTREAM MERCHANDISE SELLERS. IT IS REALLY, REALLY IMPORTANT THAT YOU REALISE THAT:

OUR T-SHIRTS ARE NOT OFFICIAL

OUR T-SHIRTS ARE NOT ENDORSED

YOU MUST NOT BUY OUR T-SHIRTS IF YOU WERE LOOKING TO BUY OFFICIAL MERCHANDISE.

WE ARE MAKING SURE YOU UNDERSTAND THIS AS WE ARE NOT PIRATES AND ARE NOT TRYING TO PASS-OFF OUR DESIGNS AS EMANATING FROM THE AUTHORS, SPORTS STARS OR TV SHOWS CONCERNED. YOU CAN FIND OFFICIAL LICENSED BAND T-SHIRTS

PAYMENT SECURITY

Everyone is concerned about internet security these days, I know we are when we place internet orders. This is why we offer the choice of the world's two most secure payment processors to complete your transaction - WorldPay and PayPal. Both WorldPay and PayPal have fully tested our site and provide you with a 100% guarantee for your money whilst shopping on-line at www.Meanfellas.com

WorldPay is the internet division of Streamline, the credit card transaction provider owned by RBS and NatWest, and backed by American Express. By using WorldPay we are able to offer you the highest possible levels of security.

The other option is PayPal, something that you may well be familiar with. Again, as secure as any commercial site in the world and trusted by millions.

At Meanfellas WE NEVER SEE YOUR CREDIT CARD DETAILS, let alone store them. When you are ready to check-out you simply choose whether you want to use your credit card to pay via WorldPay or send funds from your PayPal account, and you are then taken to their secure payment area, so their is never any opportunity for your sensitive personal financial details to be stolen from our site. The only information we do keep about are your contact details - so that we can send you the T-shirts you have ordered and keep you up to date with the special offers regularly send our customers.

COMPANY INFORMATION

Meanfellas.com website is wholly owned by SRNR Ltd. and is registered in the UK with Companies House

Company registration number: 6328408

VAT Number: 977190871

Registered address: Unit 8 Ashford Works, Brunswick Road, Ashford, Kent, TN23 1EL

Contact telephone number: 01233 663524 (Monday to Friday 09:30am to 4:00pm - However, please note that we CAN NOT take orders over the phone.)

Email: store (at) bathroomwall.co.uk

PRIVACY

Along with your security, your privacy is the most important thing to us. In the bottom right-hand corner of the page you will see a link to our full privacy policy. However, it is quite longwinded. So we thought you would like the concise version. We are certified by the government's data-protection policy; therefore we GUARANTEE never to pass on any of your details to ANYONE else. The information that we collect from you is simply so that we can send you the items you purchase. When you pay we never see your credit ard details, so they are never collected, let alone stored by us. All payments are processed by PayPal who have the high possible levels of customer protection, so you can shop with confidence.

HOW CAN I GET HOLD OF YOU?

You can call us between 9:30 and 5:00 Monday to Friday on (+44) (0)1233 663524

But emailing us via the website is always the easiest and surest way as we often have the music up nice and loud and our ears are getting old so we might not hear you. We can still read emails though

PRICING, ORDERING AND PAYMENT

PRICES

Please not that all prices include VAT but exclude delivery costs - But that's ok as DELIVERY IS FREE ON EVERYTHING.

PAYMENT

You can order from Bathroom Wall and pay with a major credit card, via Worldpay/Streamline (part of NatWest Bank). This is the most secure way of processing credit card transaction on-line. At no point do we or anyone else ever see your credit card details.

We also accept UK cheques (no overseas cheques are ever accepted) made payable to SRNR. If you wish to pay by cheque please download and fill out the Cheque Payment form and send it to address shown.

Cheques must have the following information written on the reverse:

- Cheque guarantee card number and expiry date

- Your address and telephone number or email address

- Item title, colour and size

Any cheques received without this information will be destroyed, and the order will not be processed.

UK postal orders should be made payable to SRNR

International Money Orders obtained from your bank in UK STERLING and payable to SRNR will ONLY be accepted from EU countries, Switzerland, USA, Canada, Australia and New Zealand.

Satisfaction is guaranteed, or we will refund your purchase (minus the shipping costs) provided your contact us within 21 days of your order date.

SHIPPING / POSTAGE

UK ORDERS

All UK orders are sent by 1st class mail. We do not offer a Recorded or Registered delivery service.

WE PRINT AND POST EVERY DAY - You can therefore expect to get your order in a couple of working days. But please remember that we are not personally the ones taking the goodies to your door. That will be your postman, so if it isn't there inside a couple of working days, then please give it a little longer. All orders from outside the UK are sent by Royal Mail Airmail. This is an UNTRACKED service. There is currently no cost effective way of tracking mail outside of the UK.

All orders are processed, custom printed and posted within 38 hours of receipt of cleared payment - even at peak times (April to July and November-December). This means that in 95% of orders UK deliveries will be made within 2 days, and international orders within 5-10 days. However please allow up to 14 days in the UK and 21 days internationally.

If you are kept waiting longer than the suggested times, then please contact us.

HOW MUCH IS IT IN MY CURRENCY

Please check locally for the amount in your own currency, http://www.Travelex.com is a good place to look. However the credit card processor (PayPal or Worldpay) will work all this out for you and give you the price in your own currency at that day's exchange rate. As you can not pay by any method other than credit card for international orders, this should be sufficient

HOW MUCH IS SHIPPING

Shipping is FREE - yes, FREE as in it does not cost anything regardless of where you live in the world

DID MY ORDER GO THROUGH?

Probably. When you have successfully placed your order you will receive notification from both the credit card processor and from us. However this may take up to 24 hours to be received. There is also a chance that more over-zealous spam filters may have binned your confirmation, so please check in your spam or bulk email files. If you are concerned then you can contact us Monday to Friday 9:30 to 5:00 on (+44) (0) 1233 663524.

TELEPHONE ORDERS

We do not currently offer a telesales option, however if you have a question regarding the site or your order then you can contact us on (+44) (0)1233 663524. This number is manned between 9:30 and 5:00 Monday to Friday (UK time)

WHAT'S THE QUALITY LIKE?

Bloody great, even if we do say it ourselves..... All Meanfellas* T-shirts are hand printed onto quality branded heavyweight 100% cotton - usually Gildan Ultra for men's T-shirts and Gildan Softsyle for women's T-shirts or similar. We don't use cheap boxy T-shirts that appear to have been designed to suit nobody. The vast majority of our designs are screen printed - as a general rule - If the image then it'll be screen printed, but if it is all letters, then it'll be digitally cut - any questions then just ask.

SIZING & FIT

We have a whole section dedicated to sizing, but please be realistic. We don't know who you are, and won't judge you if you have been at the pies, so if you are an XL then order an XL, not a medium, and then blame us when it doesn't fit - don't laugh, it happens.

COLOUR

The T-shirt colour options are shown on each individual T-shirt page.

Although we can offer different coloured T-shirts, the colour of the print itself NEVER changes. If the T-shirt is printed in white, then it will have a white print regardless of the T-shirt colour chosen. Not only were they designed in that colour, but it is also not logistically viable to change the colour of a screen print for an individual shirt.

If you are adamant that you need a colour not offered, then please allow an extra 10 days for special order delivery.

STOCK

We custom print every T-shirt to order, which means all T-shirts are always available in all sizes. So please do not email us asking if we have your size in stock, as we will just tell you the same thing again. We do keep large stocks of blank T-shirts and have new ones delivered pretty much every day.

CUSTOM SHIRTS

Sorry, we are not set up to do custom orders, but there are plenty of companies that do. Neither will we print on a T-shirt supplied by you - misprints happen and we don't want to upset you by ruining your shirt.

WHOLESALE

Please email for wholesale details. Please do not ask for a "free sample" on the premise that you 'might' be interested in a bulk order. If you want a sample then you can buy a T-shirt and we will refund you the cost when your order is completed.

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